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2 Dunning Notices for 1 Dunning Run
Question: Hi there,
There is only 1 dunning level in the dunning procedure, however, 2 dunning notice need to be generated. 1 for items overdue > 30 days, dunning notice to be sent to the customers; and 1 for items overdue > 60 days, this notice to be sent to the top management (internal) for review & decision making.
Please advice if this can be done.
Thank you!
Answer:
There is only 1 dunning level in the dunning procedure, however, 2 dunning notice need to be generated. 1 for items overdue > 30 days, dunning notice to be sent to the customers; and 1 for items overdue > 60 days, this notice to be sent to the top management (internal) for review & decision making.
Please advice if this can be done.
I would suggest to change your dunning procedure and make it 2 level. Then implement user exit via BTE 00001040 to print/e-mail/fax dunning letter from Dunning Level 1 to the Customer and e-mail internal memo from Level 2 to decision maker.
There is only 1 dunning level in the dunning procedure, however, 2 dunning notice need to be generated. 1 for items overdue > 30 days, dunning notice to be sent to the customers; and 1 for items overdue > 60 days, this notice to be sent to the top management (internal) for review & decision making.
Please advice if this can be done.
Thank you!
Answer:
There is only 1 dunning level in the dunning procedure, however, 2 dunning notice need to be generated. 1 for items overdue > 30 days, dunning notice to be sent to the customers; and 1 for items overdue > 60 days, this notice to be sent to the top management (internal) for review & decision making.
Please advice if this can be done.
I would suggest to change your dunning procedure and make it 2 level. Then implement user exit via BTE 00001040 to print/e-mail/fax dunning letter from Dunning Level 1 to the Customer and e-mail internal memo from Level 2 to decision maker.
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